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AcuFare System Description

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AcuFare System Description (PDF)

Data Management

Smart card systems serve as a valuable tool for collecting ridership and service performance data. Transaction data between the AcuFare contactless smart card reader and the smart cards are recorded on the AcuFare’s internal memory. To download data from the AcuFare, simply insert a USB flash drive, then upload it from the USB flash drive to a PC for data collection. Configuration information and new fare policies can be downloaded from a PC to a USB flash drive, and then transferred to the reader. Wireless data transfer options are also available.

Reporting

Once data are collected and uploaded to a PC, they are stored in a database until they are ready to be accessed. Reports are an excellent way to evaluate information for operational assessments and potential modifications to business rules and fare policies. Reports on data collected are generated using Business Objects SA’s Crystal Reports. Standard report templates are included with the AcuFare’s back-end system. Custom reporting options are also available, and data can be exported into multiple reporting applications for integration with your existing systems.

Smart Card Management

The AcuFare back-end provides all the tools necessary for smart card management and card issuance. As each card within the system requires a unique serial number, card usage can be tracked, fare products added, access rights can be modified as necessary (hot-listing) in the event that a card is lost, stolen, or otherwise no longer valid, and balance protection options can be provided to the rider. A rider database can be provided to record all pertinent rider information for card registration, such as name, address, contact information, and assigned card serial number(s). Also, when a card is registered, the transit agency can implement autoload capabilities, whereby each registered smart card can be funded by a bank account or credit card which transfers pre-authorized funds to the smart card when a predetermined dollar value threshold is reached.

Optional Web-based Management Tools

To help manage data and reports remotely, Acumen offers optional Web-based management tools. Managers and supervisors can log on to a secure, encrypted Web site to review uploaded data, run standard reports, and develop custom reports. This is an excellent tool for those transit agencies with stakeholders at various geographical locations.

Card Fulfillment and Distribution

The AcuFare system works with a wide range of ISO 14443-compliant Type A and Type B contactless smart cards from manufacturers such as Gieseke and Devrient, Innovision, ASK, OTI, and others, so transit agencies have multiple options available for card procurement. Acumen can also provide card fulfillment to ensure interoperability, and offers a wide range of fulfillment and distribution options:

• Web-based Fulfillment: Through a secure e-commerce Web site developed by Acumen, transit riders can purchase, register, or report smart cards as lost, damaged, or stolen. The customer can also verify balances and manage autoload functionality using this Web site.

Point-of-Sale Terminals: With the Acumen card management application described above, transit agencies can set up Point-of-Sale (POS) terminals at their offices or other facilities as desired. An AcuFare contactless smart card reader is connected to a PC, where a transit employee selects which fare products to load onto the card and inputs customer information for card registration (if the rider desires). Payment is collected using your existing collection methods (cash or existing credit card terminals), and the smart card is issued and handed to the rider. If desired, card personalization stations can be set up so that photographs of riders can be added to the card during issuance.

• Pre-encoded Smart Cards: For your existing (or planned) retail networks, Acumen can pre-encode smart cards with desired dollar values. Pre-encoded smart cards can be fully functional plastic-based contactless smart cards or paper-based limited-use smart cards. For additional security, the transit agency may require the purchaser to activate the pre-encoded smart card prior to use via telephone or Web. Pre-encoded fully functional smart cards can be registered to a rider if desired and can be eligible for balance protection and autoload.